FAQ

1. What products do you sell?

We offer a wide range of high-quality products across categories including home essentials, personal care, travel accessories, and more. Browse our collections for the latest offerings.

2. How do I place an order?

Simply browse our website, add your desired items to the cart, and proceed to checkout. Follow the prompts to enter your shipping information and make a secure payment.

3. What payment methods do you accept?

We accept all major credit/debit cards, UPI, net banking, and popular digital wallets for your convenience.

4. Is it safe to shop on your website?

Absolutely. We use secure payment gateways and SSL encryption to ensure your personal and payment information is protected at all times.

5. Do you offer Cash on Delivery (COD)?

Yes, COD is available on select orders depending on your location and the order value.

6. When will I receive my order?

Orders are typically processed within 24 hours. Delivery usually takes 3–7 business days, depending on your location.

7. Can I track my order?

Yes. Once your order is shipped, you’ll receive a tracking link via email or SMS so you can follow your package in real time.

8. What is your return policy?

We offer a 7-day return window from the date of delivery for most products. Items must be unused, in original packaging, and in resellable condition. Please refer to our Return Policy page for full details.

9. How do I initiate a return or exchange?

To request a return or exchange, write us to support@nixyhub.com along with your order details, and wait for instructions. We will connect you as soon as possible through call/email/whatsApp etc.

10. Do you ship internationally?

Currently, we only ship within India. We are working on expanding to international markets soon.

11. Can I cancel my order?

You can cancel your order within 12 hours of placing it or before it is shipped, whichever comes first. Please contact our support team immediately for assistance.

12. How can I contact customer support?

You can reach us via email at support@nixyhub.com or through our Contact Us page. Our team is available Monday to Saturday, 10 AM to 6 PM.